Why VoIP Call Quality & Reliability is Vital to Your Business

By Mike Galkin, VoiceNEXT
If you’re like most business owners, you rely on your phone system to stay connected with clients, customers, and employees. Whether you’re making a sales call, setting up a meeting, or just trying to get work done, you need to know that your calls will go through clearly and reliably. That’s why choosing a VoIP provider, like VoiceNEXT, is essential to ensure your business experiences high-quality call service and reliability. In this blog post, we’ll explain why VoIP call quality is vital for your business and how to ensure you’re getting the best possible service.

​What is VoIP?
VoIP stands for Voice over Internet Protocol. It’s a type of technology that uses the internet to make and receive calls, rather than traditional phone lines. VoIP is increasingly popular for businesses because it’s more affordable than traditional phone service and offers more features and flexibility. There are also many forms of VoIP technology, including: Conference Phones Wireless IP Phones Desktop VoIP Phones Softphones and USB VoIP Phones Video Phones

How Does VoIP Work?
VoIP works by converting your voice into digital data and sending it over the internet. A stable internet connection and properly configured local network are vital to sending and receiving data for clear and reliable phone calls.

5 Benefits of VoIP for a Business
When it comes to VoIP, there are many benefits a business will experience while using it, including:

1. Affordability Compared to a traditional phone service, a VoIP provider is typically more affordable. This is because VoIP does not require expensive phone lines for every desk. With VoIP, you can often get unlimited calling plans for a flat monthly fee, which can save you a lot of money compared to traditional phone plans that charge per minute. Equipment is also significantly less expensive than a traditional phone system. Since a VoIP phone can be installed “virtually” as an application on your existing cell phone, you may not need to make any upfront investment in hardware.
2. More Features Since VoIP capitalizes on the power of the internet, the potential features are limitless. Automated call routing, call recording, simultaneous ring, and voicemail to email are just a few examples. VoIP even gives you the ability to integrate SMS, fax to email, and interoffice chat with your phone system!
3. Flexibility VoIP is very flexible because it can be used on various devices, including desk phones, laptops, and smartphones. You can even use it when you’re away from the office—as long as you have an internet connection. Since most VoIP services are hosted in the cloud, you are never tied to your office. Even if your internet or power goes out, or you move to a completely new office, your VoIP system is still up and taking calls or messages based on your setup!
4. Better Call Quality VoIP calls are generally clearer and more reliable than traditional phone calls. Traditional landlines have relied on the same infrastructure for decades, while the proliferation of the internet and the cloud have resulted in more powerful and speedy network infrastructure being implemented daily. Additionally, VoIP providers like VoiceNEXT offer High Definition (HD) Voice which delivers twice the sound range as compared to a typical landline call. This results in better comprehension and clarity and minimal interference.
5. Scalability VoIP is very scalable, which means it can grow with your business or easily be altered if your business is restructured. If you need to add more phone lines or users, you can do so quickly and easily. Since you are not relying on expensive landlines, adding or removing a phone is simple and inexpensive. Add as many phone numbers or phones as you need with no additional wiring or expensive installation.

How to Ensure You’re Getting High-Quality VoIP Service
If you’re interested in using VoIP for your business, there are a few things you should keep in mind to make sure you’re getting high-quality service.

• Have a strong internet connection: VoIP requires a strong and reliable internet connection to work well. If you don’t have a good internet connection, your calls will likely be patchy and unreliable. Choosing the right internet provider is vital as more and more business communications move to the web.
• Do your research: Not all VoIP providers are created equal. Make sure you research and choose a provider offering high-quality voice and reliability. Good customer service is also a must! When you need assistance, you will want a VoIP provider that is responsive and can help you make the most of your system.
• Get help from a professional: If you’re unsure which VoIP provider to choose or how to set up VoIP for your business, get help from a professional at VoiceNEXT. We can assess your needs and recommend the best solution for your business. We have the best customer service in the business!

Choose VoiceNEXT as Your VoIP Provider
VoIP call quality is extremely important for businesses. By choosing a high-quality VoIP provider and taking steps to ensure you have a strong internet connection, you can rest assured that your calls will be clear and reliable. VoiceNEXT offers high-quality VoIP service with features that can benefit any business, from attorneys & law offices to medical offices, higher education campuses, and more. Based in Monmouth County, New Jersey, VoiceNEXT has been a leader in VoIP communications for almost 20 years! We proudly provide the best phone service to New Jersey, New York, Connecticut, and Pennsylvania businesses, with customers across the country and the globe. Contact us today to learn more about our business-class VoIP solutions and cutting-edge technology. To learn more go to www.voicenext.com or call us at 732-653-5000