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Note: The views and opinions expressed here are those of the authors and do not necessarily reflect the position of the Morris County Chamber of Commerce.

Never Help the Prospect End The Interview

7/15/2021

 
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by Cal Thomas, Sandler Training
We have all been in situations where we are on a sales call, and we get the sense that the other person has checked out of the discussion for some reason. Maybe there is an uncomfortably long silence on the phone. Maybe we can see the other person looking disengaged, making faces, getting distracted, or checking their phone.

The question is, what do we do then?
Let’s start by looking at what we don’t want to do. We don’t want to let our own personal discomfort drive the whole conversation into the ditch. That’s what happens if we let our feelings of being ignored or discounted by the other person make us say something like “Well, hey, thanks for inviting me in today. Let's get together again sometime next week. When are you free?”

That’s an extremely common response from salespeople in this situation and it’s understandable enough. If we feel uncomfortable, we may feel like we just want to get out of there! But that’s definitely not the response we want to make. Why not? When we say that, we are helping the prospect end the interview… even though we don't know why the disconnect that made us so uncomfortable is happening!

We need to find out what is going on. If we are talking to somebody who just doesn't look like they are engaged, who has suddenly gone all silent, or has started grimacing, we have a mystery that we need to solve. We need to start channeling our inner Sherlock Holmes -- not running for the door.

Why did the person disconnect from the conversation? Is it because they have a real problem, and they are feeling uncomfortable about that problem. Whatever it is and whatever they are experiencing, it's right in front of you. If that is the case, the disconnect we are seeing could actually be a good thing … if we find out what that problem is. Is their problem that their boss gave them something to do, and they feel they haven’t been able to solve the problem and they don’t know what to do about that?

Or...is the problem that they love your competitor and they wish this conversation were over?

Or...is the problem that they’ve got a case of indigestion?

Who knows? It could be any of those things. It could be something entirely different. We have no idea, but it is our job to find out.

And here is the rule that will help us to do that. If you feel it, say it. What would following that rule look like in this setting? It might sound something like this: “Hey, Steve, you know what? Just now, I got the feeling that I may have said something that took us offline or maybe even upset you -- for which I apologize. Help me understand. Did I create a problem somehow?”

Guess what is going to happen next? Nine times out of ten, Steve will tell you what is really going on. He will get you back on track. You will have a much better idea of what you should do next.

So don't end the meeting for the prospect. If things get awkward, don't run for the door. Instead, find a way to ask the other person what is going on. You may be able to put the meeting back together. Even if you can’t, you will know where you stand.
“When I speak to your counterparts in other organizations, I typically find that the top three issues that they may be experiencing are (issue one), (issue two), and (issue of three). Do any of those sound familiar to you?”
 
Congratulations! You’ve started a conversation – one that will give you the opportunity to pose more questions. If you make a habit of taking full advantage of that opportunity, you are going to see for yourself that conversations beat presentations every time.
 
Pick up a copy of this report, 3 Ways to Deliver an Effective Sales Presentation.
 
Register for a FREE Sandler Training session here: tailwind.sandler.com

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  • About
    • Chamber Team
    • Our Mission
    • About Our President
    • Morris Business Cabinet
    • Board of Directors
    • Ambassadors Council
    • What Members Are Saying >
      • Share a Testimonial
    • Frequently Asked Questions
    • Forums & Committees >
      • Business Development Forum
      • Business Strategy & Tactics Forum
      • Environmental & Sustainability Forum
      • Government Affairs
      • Health & Wellness Forum
      • Hispanic & Diversity Business Forum
      • Human Resources Committee
      • Not For Profit Roundtable >
        • 2021 NFP Excellence Award Honorees
        • Nonprofit Donations
        • Not For Profit Conference Scholarship App
      • Tech Talk Forum
      • Women in Business Program
      • Young Professionals Forum
    • Staff Forms - Internal Use Only
  • Membership
    • Join the Morris Chamber
    • Retail Restaurant Membership
    • Member Benefits
    • New Member Survey
    • The Value of Membership >
      • Grow Your Business
      • Build Your Brand
      • Professional Development & Education
      • Government Advocacy
      • Community Outreach & Volunteering
    • Mobile App
    • Member to Member Deals
    • Healthcare Solutions
    • Member Marketing Opportunities
    • Enhance Your Directory Listing
    • Member Referral Bonus
    • Connect to Morris Job Bank
    • Grand Opening Support
  • Events
    • Chamber Event Calendar
    • Member Events Calendar
    • COVID-19 Safety
    • Signature Events & Programs
    • Leaders in Business Nominations 2022
    • Golf Donations 2022
    • Submit an Event Idea
  • Directory
    • Searchable Business Directory
    • Nonprofit Organizations >
      • Not for Profit Spotlight
  • News & Info
    • Member Exchange Online Community
    • Chamber Magazines
    • Business Resources
    • Legal Resources >
      • Employment Law
      • Commercial Services
      • Business Representation
      • General Legal
    • News Around the Chamber >
      • Around the Chamber Archive
      • Submit a Press Release
      • Submit a Neighbors Helping Neighbors Story
    • MCCC Blog >
      • Contribute to Our Blog
    • Discover Morris County
    • Morris County Board of Commissioners
  • Programs
    • Economic Development Corp.
    • EDC Business Counseling
    • Leadership Morris >
      • Leadership Morris FAQs
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      • Renew LMAA Membership
    • Executive Council Program
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      • Women in Business Executive Round Table
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    • Morris Chamber Toastmasters
    • Entrepreneur Roundtable
    • Thrive Morris
    • Work-Based Learning Internship Program
  • MCTV
    • MCCC On-Demand
    • MCTV Let's Talk
    • Actionable Advice Video Library
    • Member Spotlights
  • Member Login