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Note: The views and opinions expressed here are those of the authors and do not necessarily reflect the position of the Morris County Chamber of Commerce.
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MCCC Blog |
Note: The views and opinions expressed here are those of the authors and do not necessarily reflect the position of the Morris County Chamber of Commerce.
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Experts estimate that a first impression is usually made within the first ten seconds of a phone call. Our agents make a positive first impression with the following techniques: * Smiling when speaking * Breathing deep from the diaphragm * Speaking around 120 to 150 words per minute, to come across as a good listener * Listening for the “meat of the message” Our agents use the three main components of tone of voice for effective communication. **Rate of Speech: A good rate of speech is about 125 words per minute. If you speak faster, you will seem like you’re rushing. If you speak slower, you may seem bored or seem condescending. **Pitch: Pitch refers to how high or low your voice can go. Anserve call agents try to avoid a monotonous voice which can sound robotic and unengaged to the caller. We also try to avoid pitches that are very high which will probably not sound genuine. **Energy: This includes the attitude and enthusiasm of the agent. Contact us at Anserve for more details and visit our website for a longer version of this entry. Use this information when training your staff, you'd be surprised at the positive results on both ends of the relationship! Comments are closed.
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Please Note: The views and opinions expressed here are those of the authors and do not necessarily reflect the position of the Morris County Chamber of Commerce.
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325 Columbia Turnpike, Suite 101
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